90 FR 79 pgs. 17440-17441 - Agency Information Collection Activities: Submission for OMB Review, Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type: NOTICEVolume: 90Number: 79Pages: 17440 - 17441
Pages: 17440, 17441Docket number: [Docket ID: FEMA-2024-0033; OMB No. 1660-0130]
FR document: [FR Doc. 2025-07172 Filed 4-24-25; 8:45 am]
Agency: Homeland Security Department
Sub Agency: Federal Emergency Management Agency
Official PDF Version: PDF Version
[top]
DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2024-0033; OMB No. 1660-0130]
Agency Information Collection Activities: Submission for OMB Review, Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
AGENCY:
Federal Emergency Management Agency, Department of Homeland Security.
ACTION:
30-Day notice of reinstatement and request for comments.
SUMMARY:
The Federal Emergency Management Agency (FEMA) will submit the information collection abstracted below to the Office of Management and Budget (OMB) for review and clearance in accordance with the requirements of the Paperwork Reduction Act of 1995. FEMA invites the general public to take this opportunity to comment on a reinstatement, without change, of a previously approved information collection. In accordance with the requirements of the Paperwork Reduction Act of 1995, this notice seeks comments concerning the Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
DATES:
Comments must be submitted on or before May 27, 2025.
ADDRESSES:
Written comments and recommendations for the proposed information collection should be sent within 30 days of publication of this notice to www.reginfo.gov/public/do/PRAMain. Find this particular information collection by selecting "Currently under 30-day Review-Open for Public Comments" or by using the search function.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or copies of the information collection should be made to Director, Information Management Division, 500 C Street SW, Washington, DC 20472, email address FEMA-Information-Collections-Management@fema.dhs.gov or Krista Westinson, Sr. PRA Clearance Officer, Information Management Division, at 202-394-6377, and FEMA-HQ-Forms@fema.dhs.gov.
SUPPLEMENTARY INFORMATION:
Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers' needs, FEMA seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback, we mean information that provides useful insights on perceptions and opinions but not statistical surveys that yield quantitative results that can be generalized to the population of study.
This proposed information collection previously published in the Federal Register on November 21, 2024, at 89 FR 92140 with a 60-day public comment period. No comments were received. The purpose of this notice is to notify the public that FEMA will submit the information collection abstracted below to the Office of Management and Budget for review and clearance.
Collection of Information
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
Type of Information Collection: Reinstatement, without change, of a previously approved information collection.
OMB Number: 1660-0130.
FEMA Forms: None.
Abstract: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. This feedback will provide insights into customer or stakeholder perceptions, experiences, and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training, or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential nonresponse bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results.
Affected Public: Individuals or Households.
Estimated Number of Respondents: 1,075,000.
Estimated Number of Responses: 1,075,000.
Estimated Total Annual Burden Hours: 268,783.
Estimated Total Annual Respondent Cost: $12,269,944
Estimated Respondents' Operation and Maintenance Costs: $0.
Estimated Respondents' Capital and Start-Up Costs: $0.
Estimated Total Annual Cost to the Federal Government: $2,349,900.
Comments
[top] Comments may be submitted as indicated in the ADDRESSES caption above. Comments are solicited to (a) evaluate whether the proposed data collection is necessary for the proper performance of the Agency, including whether the information shall have
Maile Rasco-Arthur,
Acting Records Management Branch Chief, Office of the Chief Administrative Officer, Mission Support, Federal Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2025-07172 Filed 4-24-25; 8:45 am]
BILLING CODE 9111-19-P